FAQ and troubleshooting
Getting invoices in
Section titled “Getting invoices in”My file won’t upload. Files must be CSV or XLSX, up to 20 MB and 5,000 rows. For Excel files, Invogi needs a sheet with a header row and invoice rows. Split larger exports into several files, or try Paste spreadsheet rows.
Rows are marked invalid. Every row needs a supplier, invoice number, amount and date. Check the reason shown next to each row, fix it in your file, or skip those rows and analyze the rest.
“Your free plan doesn’t have enough rows left for this import”. Your 500 free invoices of history are nearly used up. Upload a smaller file, or ask an owner to upgrade in Settings → Billing & usage.
A scanned invoice wasn’t read. Reading scans and photos needs AI document processing, which is off by default. An owner can turn on Allow external document processing in Settings → Billing & usage.
An invoice ended up in the wrong company. See Fix invoices with an unknown buyer.
Findings and decisions
Section titled “Findings and decisions”Why was this invoice flagged? Open the finding: the evidence shows exactly which values were compared. Finding types explains each check.
I marked a finding as a false positive, but the invoice still says REVIEW. That’s expected. The decision is a fixed record of what the checks found; your review is tracked separately, and the invoice shows Reviewed ✓ once no findings are open. See Decisions.
Amount anomalies never appear for a new supplier. The check needs at least 5 earlier invoices from the same supplier in the same currency before it can tell what’s unusual.
Bank-account changes aren’t detected for my Xero or QuickBooks bills. These systems don’t share supplier bank details with Invogi. Uploaded documents and e-invoices are still checked.
I can’t see bank account numbers. Viewers see them masked to the last four digits. Ask an admin for the analyst role if you need them.
Access
Section titled “Access”I can’t open Settings or Integrations. Only owners and admins can. See Roles and permissions.
My invite link doesn’t work. Invites expire after 7 days and work once. Ask an admin to send a new one.
Still stuck?
Section titled “Still stuck?”Contact us through invogi.com/support. If you saw an error with a reference or request ID, include it.